Performance Standards for Professional Services: Benchmarks, insights and case studies for 2025
Our new e-book provides an in-depth analysis of the performance standards to be achieved by 2025 for consulting, auditing and digital services firms. It highlights the qualitative and quantitative operational management indicators for the service sector.
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Context and challenges facing the sector
The market is under pressure: longer sales cycles, margins under pressure, more demanding customers. Service companies must shift from a growth mindset to a controlled performance mindset.
Essential quantitative indicators
Six KPIs are identified as essential: optimal occupancy rate, forecast/actual variance (TACE), target project margin, lead time to staff, inter-contract periods, and skills reported by employee.
Qualitative levers to activate
Differentiating practices: international cross-staffing, targeted upskilling in critical skills, dynamic 12-month skills mapping, enhancing the value of inter-contract periods through impactful projects and training.
Industry benchmarks and practical client cases
An in-depth sector benchmark, backed by concrete client examples, to transform your KPIs into levers for lasting performance.
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