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AirFrance KLM x Napta

Flexible and international staffing management using a collaborative schedule

The main results of AirFrance KLM
Saving 20% of working time
Democratised access
A transversal platform
AirFrance KLM is an air transport group composed of the brands AirFrance, KLM and Transavia, specialized in passenger and freight transport, maintenance and aeronautical maintenance and maintenance. The group also has a service business.
Project-based team
Global calendar

International staffing is very complex. Between finding the right collaborator (available AND competent), ensuring a coherent budget and respecting deadlines... Staffing can become a real headache. Wishing to take off their performance, the AirFrance KLM teams opened up in 2018 to new opportunities in order to improve their staffing process. It was not only necessary to optimize the management of staffing, but also to ensure the perfect symbiosis of data, from one country to another.


The Air France KLM challenge


A major player in international air transport, AirFrance KLM has developed an audit branch in order to improve its performance. However, the schedules related to audit missions lacked transparency. Indeed, the data was not updated automatically and the processes were not supervised. A real problem when teams have to coordinate from two different countries!

AirFrance KLM therefore decided to come and see if Napta would have a solution to ensure its takeoff.


The challenges launched by AirFrance KLM


AirFrance KLM wanted to fundamentally transform staffing processes. However, too many changes can be harmful if employees are not trained or lost on the new tool.

Its problem? Put an end to a rudimentary Excel file, to create more relevant, accurate and collaborative schedules. At the same time, it was also necessary to find out how to reduce the staffing burden, by creating a calendar entirely designed for their activity. As a result, Napta teams faced three major challenges.

The first was productivity. The AirFrance KLM teams spent too much time planning staffing from one country to another, using a simple Excel file... An error in view of the number of employees to manage and the absence of valuable data (availability, skills, aspirations, etc.). We needed a change of scenery!

The second concerned the international framework for the staffing process. Coordinating the staffing managers and the 30 employees from one country to another is becoming easier. As a result, employees feel more invested! They are more active, by positioning themselves on their favorite mission in one click.

The third and final challenge was the creation of the audits. Previously, the schedule was a neutral and non-intelligent Excel file, blocking the fluidity of the project and the cooperation of the teams... Now, the data comes out in real time.


Napta and AirFrance KLM worked hand in hand


In view of the international framework and the specific problems of the company, it was necessary to create a tailor-made solution. The Napta teams took into account all the requests of the AirFrance KLM teams, resulting in not three, but five solutions.


Establishing a specification

Napta asked AirFrance KLM, through an exhaustive set of specifications, to express their needs in terms of international planning management. The requests were numerous, but so were the solutions!


Define a field of action

The customization of the staffing solution was co-constructed. The Napta teams brought their expertise, the AirFrance KLM teams brought their needs. The key: a tailor-made solution, ready to take off!


Develop the planning functionality

In just 60 days, Napta created a tailor-made schedule. The key: an international schedule, combining precision in terms of employee profiles and better cooperation between staffing managers in each country.


Test and improve the tool on a daily basis

For a short month, the solution was tested to be integrated into the daily life of an international company. Upon arrival, the planning function fully met the expectations of the Air France KLM teams.


Use the solution at full capacity

Each week, the solution is used to plan missions and to position the 30 employees across the two countries.


Race results


The solution developed combines performance, productivity, intuitiveness... Facilitating the daily life of staffing managers at Air France, while allowing employees to position themselves on favorite missions.

After several months of use, the feedback reflects the work provided by Napta. In addition to saving 20% on working time, employees have democratized access to planning. Staffing management is becoming collaborative, while remaining agile due to its international environment.

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AirFrance KLM staffing has taken off successfully!


Staffing at AirFrance KLM has been given a new look. The renewal of staffing processes is certainly complicated, but while allowing much more data to be taken into account within the software. The analyzed data ensures, In fine, a more global vision of flight performance. This data allowed the AirFrance KLM teams to feel like growing wings: they save 20% of their time to date, in managing staffing! .

Napta's greatest reward is to have developed a one-of-a-kind planning solution that doesn't exist anywhere else. So much so that the functionality Scheduling is used to date by all Napta customers!

Observed benefits

Saving 20% of working time
Staffing planning for the year is shortened and performance is in good shape.
Democratised access
Access to the mission planning of all employees makes it possible to better manage projects. Availability is shipped immediately during planning!
A transversal platform
Staffing is managed internationally. As soon as a collaborator file is updated, the information is updated instantly. From France to the Netherlands, AirFrance KLM manages its schedule like a chef!
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