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Our new e-book provides an in-depth analysis of the performance standards to be achieved by 2025 for consulting, auditing and digital services firms. It highlights the qualitative and quantitative operational management indicators for the service sector.
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The market is under pressure: longer sales cycles, margins under pressure, more demanding customers. Service companies must shift from a growth mindset to a controlled performance mindset.
Six KPIs are identified as essential: optimal occupancy rate, forecast/actual variance (TACE), target project margin, lead time to staff, inter-contract periods, and skills reported by employee.
Differentiating practices: international cross-staffing, targeted upskilling in critical skills, dynamic 12-month skills mapping, enhancing the value of inter-contract periods through impactful projects and training.
An in-depth sector benchmark, backed by concrete client examples, to transform your KPIs into levers for lasting performance.
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