Mastering Global Resource Management: How Palo IT Overcame Local Complexities thanks to Napta?

Introduction

Palo IT is an international technology and innovation IT and consulting firm operating across 10 countries in Asia, the Americas, and Europe. With a workforce of over 700 consultants, the group supports organisations in delivering sustainable, future-oriented transformations through technology.

Faced with limited visibility over global resource availability and fragmented planning practices, Palo IT turned to Napta to unify processes, improve operational control, and scale efficiently across its international footprint.

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The Challenge

Prior to implementing Napta, resource management at Palo IT was managed locally using Excel spreadsheets. This outdated approach brought several operational and strategic challenges:

• Lack of consolidated visibility over available resources and utilisation rates across countries.
• Divergent local practices, undermining process consistency and profitability.
• Time-consuming coordination, making cross-staffing and planning highly inefficient.
• Limited ability to forecast, track skills, or align teams with shifting project demands.

The leadership team recognised the need for a global, integrated solution to drive performance and enable real-time decision-making.

The Napta Solution

Napta was selected to support Palo IT in deploying a centralised and scalable cross-entity planning system across its 10-country network. The project was led in close collaboration with HR, operations and executive teams.

The platform enabled Palo IT to:

• Standardise resource management and planning processes across all international entities.
• Consolidate and visualise data related to availability, skills, and certifications.
• Automate reporting, especially on staffing levels and future capacity.
• Support cross-country and cross-department planning, both locally and globally.
• Establish unified taxonomies and KPIs, aligning every team around the same metrics.

Crucially, Napta’s international customer success team provided dedicated, international support throughout implementation, ensuring a smooth and aligned roll-out.

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Results Achieved

After 1 year using Napta, Palo IT is already observing measurable impact:

• Unified staffing processes, successfully adopted by country teams.
• Significant time savings in planning and operational tracking.
• Real-time visibility on global utilisation and resource availability.
• Improved profitability through more effective resource allocation and anticipation.
• Enhanced strategic oversight, enabling leadership to steer operations with confidence.

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Napta gives us a single source of truth for staffing across the group. It's a game changer for our operational efficiency.

‍— Isabelle Chevallier, Group COO, Palo IT

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A Structured, Collaborative Approach

The selection process for the new solution was rigorous and inclusive:

• Key stakeholders from HR, operations, and management were involved.
• Multiple tools were benchmarked through hands-on trials.
• A structured scoring system supported an informed board-level decision.
  
  

Napta stood out for:

• A comprehensive feature set matching Palo IT’s global requirements.
• A strong sense of partnership, established from the pre-sales stage.
• Competitive pricing, aligned with the scale and complexity of the roll-out.

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Conclusion

By adopting Napta, Palo IT has taken a major step forward in transforming its resource management operations. The platform now serves as a foundation for consistent, efficient, and scalable resource management across regions.

For consulting, IT services firms, or international service providers facing similar challenges, Napta offers a proven path to operational control and strategic alignment.